Travel Managers work every day to ensure that the traveler experience is flawless. Having partners who help manage employee travel with agility and confidence can make all the difference. This is something Judit Navalón, Mobility & Employee Experience Manager at Eurofragance, knows very well. Judit and our colleague Conchi Jerez presented at the AEGVE Summit how they ensure that Eurofragance employees have better experiences.
The evolution of the travel manager role AEGVE, the Spanish Association of Corporate Travel Managers, held its Summit from November 6th to 8th during a cruise trip across the Mediterranean. The Summit brought together industry experts to address the changes the industry is experiencing: from digitalization to sustainability, risk management, and the evolution of the Travel Manager role. The event was structured with conferences, roundtables, and networking sessions that facilitated the exchange of ideas.
"People Serving People: The Value of Service" was the title chosen for the presentation by Judit Navalón and Conchi Jerez. Together, they explained the importance of putting people and their experience at the center, something that is essential for managing travel today.
People serving people: a success story Eurofragance was looking for an agile, reliable solution that was aligned with their travel policies, especially for medium and long-term stays related to projects, temporary assignments, and team travel. Their policy includes the use of apartments for stays longer than ten days. For these cases, Judit needed a partner that could meet the needs of their travelers worldwide, with security and professionalism. This is where the collaboration with Apartool began. Since then, Eurofragance employees have been able to stay comfortably in destinations like Dubai, Singapore, Mexico City, and Cannes, among others.
Putting the traveler experience at the center Judit highlighted the importance of employee retention through care, noting that positive travel experiences contribute to better talent management in industries that require highly specialized professionals, such as the perfume industry.
To achieve this, it's crucial to implement the right mechanisms to ensure the excellent experience that is so important for Eurofragance.
To align expectations, Service Level Agreements (SLAs) are very useful, a vital tool to guarantee quality standards and resolve issues effectively.
Conchi emphasized the importance of effective coordination with the travel agency providing other services—such as flight tickets and car rentals—ensuring all pieces fit together to deliver a perfect experience.
Judit and Conchi also focused on incident resolution. Judit mentioned a recent case in Dubai where an accommodation issue arose, and Apartool quickly responded by coordinating the solution with the provider and the travel agency. Everything was documented, and the traveler felt supported at all times, demonstrating not only the effort to resolve potential issues but also going above and beyond to care for the people’s experience.
Operational efficiency, global coverage, and peace of mind The collaboration between Eurofragance and Apartool has helped Eurofragance provide the excellent experiences that Judit wanted. But that's not all. It has also made travel management much easier for Eurofragance.
Judit centralized her requests with Apartool, which helped reduce the dispersion of suppliers with different policies and ways of working. It also allowed her to track all requests through a single channel, which reduced management times and avoided friction in critical processes such as billing and check-in/check-out. All of this resulted in less time spent on administrative tasks and more focus on what really matters: ensuring that Eurofragance teams have a smooth and comfortable experience during their travels.
The Insight 📊
“Apartool ofrece eficiencia operativa, cobertura internacional y tranquilidad. Su modelo permite procesos claros, trazables y alineados con la política de viajes. Además, cuenta con un equipo que brinda servicio personalizado, ofreciendo soluciones tanto a las empresas como al bienestar del viajero”.
― Judith Navalón, Mobility & Employee Experience Manager en Eurofragance
Apartool at the service of travel managers The Eurofragance case demonstrates how Apartool is a strategic ally for Travel Managers who organize medium- and long-term stays for employees or teams. To achieve this, it relies on three fundamental pillars:
The first is a portfolio of over 300,000 apartments worldwide . All equipped with comfortable workspaces, fully furnished, and offering all necessary services.
It also offers technology that provides constant access to complete information about requests and bookings , allowing the travel manager to have full visibility and control over operations.
And, above all, a service-oriented culture that enhances the traveler experience and enables the travel manager to save time on administrative tasks, allowing them to focus on what truly matters: the traveler's experience.
Interested in learning more? Contact the experts at Apartool to explore how this service can be tailored to your specific needs.
